Contractual obligations: We will need certain personal data in order to fulfil our contractual obligations with you, for example, your name and address will be taken for us to attend your premises and will be passed on to our contractors if, for example, you have requested an electrician or drain specialist.
Legal compliance: We need certain personal data to maintain our accounting and other business records. If the law requires us to then we may need to pass on details to law enforcement if there has been a fraud or criminal activity involving the company.
Legitimate interest: In specific circumstances we require your data to pursue our legitimate interests in running a business. For example, we might send you a personalised offer or look at your history with us to send you information about our services that might be of interest to you.
9. When you visit our offices which have a CCTV security system in place.
3. Where we have visited your property, we will record details of the works carried out, the appliances worked on, faults noted and recommendations made. This may be in the form of a site report completed by an engineer or his report back to the office of his findings.
6. To send feedback requests on the service provided to you. This will not include any promotional content and we have a legitimate interest to help improve our service to you. If you wish to change the way we use your data then you will find details in the “What are my rights” section but if you choose not to share your data with us then we might not be able to carry on providing services for you.
How do we protect your personal data?
We are very conscious of the security of our customers’ data and with this in mind we take great care to protect it.
Our website is a secure area.
Our office database is accessible only by authorised personnel and is password-protected. Our passwords are changed regularly to enhance security.
Our office systems are encrypted and are backed up securely every day.
Our systems are protected by anti-virus technology.
Our payment processing is secure and your payment card details are never written down and retained.
Personal data may be required to leave the office environment, for example, with our engineers in order for them to visit your address. Our staff and engineers have been trained in the new GDPR regulations and the company’s policies and procedures for protecting your privacy. For example, we will not leave your personal data on show in our vans or give your personal data to a supplier when ordering materials (your reference will be in code form from which you cannot be identified by a third party).
How long will we keep your personal data?
Whenever we collect personal data, we will only keep it for a long as is necessary for the purpose for which it was collected.
We are required by law to keep certain financial records for a minimum of six years. This will therefore apply to personal data where it is included on, for example, sales invoices and payment records.
We may have to share your personal data with a trusted third party, for example, a supplier who is delivering materials direct to your address or a specialist contractor.
Personal data is also shared by the IT companies who maintain our databases and website.
also take our customers’ or employees’ privacy into consideration.
If you ask us to process an application for consumer credit then we will be sharing your personal data with the credit provider. We will obtain your permission for this and you will be made aware of the personal data which will be shared.
Should the business ever be sold then personal data will be transferred accordingly to the new owners.
We do not share personal data with other companies for marketing purposes.
We currently do not operate outside of the EEA. Guidance on data privacy in other countries will be sought from the Information Commissioner if this changes in the future.
5. That your personal data is transferred to another party.